Training: Effective Communication

Interactive workshop for Managers to practise and develop communication skills.

How we communicate with our teams matters, we can’t change others, we can change how we give instructions, how we work with people and how we give feedback. How we speak changes how others listen.

In this course you will learn how to motivate your whole team. When we give directions in the right way and good quality feedback people feel valued which results in improved performance and employee retention. We’ll also drill down into how to tackle those difficult conversations.

This course will provide real and practical skills, enabling you to effectively lead your team.

What you’ll learn:

  • What we mean by good communication - both speaking and listening
  • How to listen so people will talk
  • How to communicate so people hear what you need them to
  • How to plan conversations
  • How to be inclusive in our communication, supporting our neurodivergent colleagues
  • How to handle difficult conversations
  • Using better communication to reduce conflict

Speak so your team will listen. The skills you need to get the best out of your teams.

On-site Training

£1,950

  • One Day - in-house, at your workplace
  • Maximum of 14 delegates
  • Interactive workshop
  • Plenty of opportunity to discuss your real life experiences and cases with our expert trainer

Book a Free Consultation

All prices are exclusive of VAT.
Prices are correct for courses delivered on your site in Essex, Kent, London and Suffolk. Courses can be delivered outside these areas, please call 01245 910500 for a quote.

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Helped me to consider situations. Really useful, would like to have workshops like these more frequently.

Pauline Phillips, Automotive Industry
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Photograph of Jenefer Livings

All our courses, whether live or recorded, are delivered by Jenefer Livings who has 20 years experience in HR, having designed and delivered training on the whole range of HR topics for organisations across industry sectors. As Jenefer also provides hands-on consultancy work with her clients she maintains an up to date knowledge and experience that shines through in her training.

With our in-person course we'll work through case studies and discuss real life examples to ensure your managers get learning relating to the types of cases they'll be dealing with.

Why Silk Helix?

All our training is prepared and delivered by me, Jenefer, because you’re not getting someone who just reads you the slides. You’re getting stories, passion, my energy and engaging discussion. I don’t deliver long lectures and use a range of activities to encourage everyone to engage with small and whole group discussions, this is how I ensure your business reality is reflected in everything we do.

My promise to you! There will be no role plays, no embarrassing icebreakers where you have to reveal information about yourself and no one is picked on to speak. In my experience these are the things people dread about training and I see the collective sigh of relief when I start the day with this promise.

I recognise that to get discussion going you need an inviting environment. The room set up, which includes a supply of fidgets and sweets creates instant discussion as people enter the room. This sets people at ease and creates an ice breaker of its own.

You get a little hint of my style on our YouTube channel. In-person training is like that just with lots of interaction interspersed. And if you’re looking at my digital courses, they’re just like my YouTube channel but with a lot more specific detail and backed up by examples, templates and guides.

Frequently Asked Questions (FAQ)

How do you Support Neurodivergent learners?

If anyone attending our training sessions has a specific need we should be accommodating we ask that you tell us in advance so that we can plan the training accordingly. We will do our best to accommodate any need for whatever reason that need exists.

There are also some common ways we develop our training to take into account the wide variety of learning styles and needs. We know learning styles are not limited to visual, auditory, reading and writing, and kinesthetic. Learning is impacted by a whole variety of things, including underlying medical conditions (diagnosed and not), comfort/ safety in your environment and your past experiences of learning. Our training by design takes this into account, including:

  • a welcoming environment for learners to enter
  • stress balls or other fidget resources
  • workbooks with place for personal notes if the learner wishes
  • minimal need to read long pieces of text
  • noone is called out or picked on (even to go first)
  • no icebreakers that require you to reveal personal information (we do use activities but always related to the learning and with a specific goal)
  • no role plays (we find for too many people the issues around acting get in the way of learning)
  • regular breaks
  • no lengthy period of lectures by the trainer - it's about discussion of your real life cases or activities that make you think or develop skills

We have more than 14 people that need training, can you accommodate?

Yes, we've worked with many clients where we've delivered multiple courses to allow everyone to attend. We don't recommend more people in the session for many of the reasons listed above, our courses are designed to be interactive and a safe place to discuss real life situations. Once the groups get much bigger than 14 it starts to become difficult for everyone to participate in these discussions.

Can we mix and match topics?

Yes, we're happy to adapt and design sessions to suit your needs. Book a FREE, no obligation, consultation to discuss your needs and get a quote for bespoke training.

Do we have to provide a venue?

Yes, our training is provided at your venue. Some clients use meeting rooms in their buildings, others book venues. There are a couple of things to consider - we need space in the room to move around. We won't get you running about but being able to move into smaller groups for discussion, sometimes brainstorming around a large piece of paper are examples of the activities that need space.

In addition, our trainer will need parking as training comes with a lot of kit, plus somewhere to plug a laptop in and either a screen or projector. We don't use loads of slides (Jenefer isn't a fan or either producing them or remembering to switch slides) but there are a few occasions where a diagramme or video for example help make the point.

How long is a full day training session?

Our full day sessions are 6 hours, including 30 minutes for lunch and 2 coffee breaks. Our half day sessions are 3 hours with a coffee break. Exact times may vary slightly, training courses are interactive with plenty of opportunities for discussion built into the day, this can impact the end timing slightly.

How do we book training?

If you're ready to go ahead then either book a consultation or email training@silkhelix.co.uk with your requirements and we'll get dates booked in.