PAYG HR Advice for Employers

Struggling with an Employee Issue? Get Immediate, Expert HR Support

Managing people can be complex and sometimes you need expert advice - fast. Whether you’re facing a performance issue, an absence problem, a disciplinary situation or a question about your legal obligations under the Employment Rights Act 2025, our PAYG HR Advice service gives you clear, practical guidance without the commitment of a retained contract.

For just £295, you get a 45-minute phone call with a CIPD-qualified HR and neurodiversity specialist, ensuring you receive professional, tailored guidance on your specific situation.

ERA 2025 - What Employers Need to Know Now

The qualifying period changes under the Employment Rights Act 2025 mean your managers’ approach to performance management, absence and dismissal carries more legal weight from day one of employment. If you are unsure how ERA 2025 affects a current situation (or want to check your approach before acting), a PAYG advice call is the fastest way to get clarity.

Common ERA 2025 questions we help with include: how the new qualifying period affects a performance process you’ve already started, whether your current dismissal procedure is compliant and what changes you need to make to how managers handle probation and absence from day one.

Common Issues We Help With

• An employee isn’t meeting expectations and you’re not sure what steps to take
• You have a pattern of short-term absence and need to know your options
• A grievance has been raised and you need to respond within the ACAS timeframe
• You need to manage a disciplinary process and want to make sure you get it right
• ERA 2025 has changed the qualifying period and you want to check your dismissal process is compliant
• An employee is pregnant or on maternity leave and you need to understand your obligations
• You’re managing a performance issue involving a neurodivergent employee and aren’t sure what constitutes a reasonable adjustment
• You have a general HR question and want a professional sounding board

If your question specifically involves supporting a neurodivergent employee, reasonable adjustments or the Equality Act, you may want our dedicated Neurodiversity Advice for Employers call instead - same price, same format, specialist neurodiversity focus.

Why Choose PAYG HR Advice?

• Immediate Expert Support - Get the right advice exactly when you need it. No waiting, no contracts.
• CIPD-Qualified HR Advice - Speak directly with a qualified HR professional who understands employment law, ACAS codes, performance management, absence issues and more.
• Neurodiversity Expertise Built In - Unlike most HR advisors, our team understands how neurodivergence affects the workplace - so if neurodiversity is part of the picture, you’re already in the right place.
• Document Drafting Included - Need a letter or document following your advice call? We’ll draft it for you.
• Flexibility Without Commitment - Pay-as-you-go, with the option to get ongoing support if needed.

What’s Included in Your £295 Call

• A 45-minute phone call with a CIPD-qualified HR and neurodiversity specialist, focused on your specific situation
• One letter or document drafted following the call, where our advice recommends one be issued (for example, an invitation to a meeting or an outcome letter)
• One follow-up email after the call if you need brief clarification on something we discussed

Your call is a focused, one-off advisory session designed to give you clear, actionable guidance on a specific HR issue.

Please note: the call does not include the review of existing documents such as contracts, policies or handbooks. If you need a document reviewed or updated, we are happy to provide a separate quote - just mention it on the call. If your situation needs ongoing support beyond the call, we can discuss a retained advice arrangement or provide a fixed quote for the additional work.

Need More Than 45 Minutes?

If your issue requires ongoing support, we can either provide a custom quote to guide you through the entire process or you can join one of our HR Advice packages for ongoing, cost-effective support. If your situation involves a neurodivergent employee and would benefit from a formal assessment, ask about our Workplace Needs Assessments.

Price: £295 excluding VAT.
To book simply select your desired date and time from the calendar, where the price displayed and charged includes VAT.
Bookings are subject to our PAYG Terms and Conditions (opens in a new tab).

Frequently Asked Questions

What happens on a PAYG HR advice call?

You’ll speak directly with a CIPD-qualified HR specialist for 45 minutes. We’ll listen to your situation, explain your options and recommend a clear course of action. If we advise you to issue a letter or document, we’ll draft that for you after the call at no extra cost. You can also send one follow-up email if you need brief clarification on something we discussed.

Who will I speak to?

You’ll speak to Jenefer Livings, Chartered CIPD, who has a PGCert in Neurodiversity and over 20 years of employment law experience. Jenefer leads Silk Helix and personally delivers all advice calls, so you are speaking to the most senior person in the practice - not a junior advisor.

Do you draft letters and documents as part of the call?

Yes. Where our advice recommends that a letter or document be issued - for example, an invitation to a disciplinary hearing, an outcome letter or a written warning - we will draft it for you as part of the £295 fee. The call does not include the review of existing documents such as contracts, policies or handbooks. If you need a document reviewed or updated, we can provide a separate quote.

What if my situation needs more than 45 minutes?

If your situation is more complex than a single call can cover, we have two options. We can provide a fixed quote to support you through the entire process, or you can join our retained HR advice service for ongoing access. We’ll discuss this on the call if it’s relevant - there’s no obligation.

Can you help with neurodiversity-related HR issues?

Absolutely - neurodiversity is our specialism. If your question is specifically about supporting a neurodivergent employee, reasonable adjustments, the Equality Act or managing performance where neurodivergence is a factor, you may prefer our dedicated Neurodiversity Advice for Employers call. It’s the same price and format, with a specialist neurodiversity focus. Either way, you’re speaking to someone who understands both the employment law and the neurodiversity side.

Do I need to be based near you?

No. Our advice calls are delivered by phone and we work with employers across the UK. While Silk Helix is based in Essex, our clients include organisations in London, the South East and right across the country. Employment law advice and neurodiversity guidance apply UK-wide.